What is INDICOT?

INDICOT is a contemporary Indian fashion brand that brings together India’s rich textile heritage, artisanal craftsmanship, premium fabrics, and modern design.

Founded at the end of 2025, INDICOT is the next chapter of a journey that began with years of experience in Indian textiles, craftsmanship, product development, and understanding the evolving needs of modern women.

What makes INDICOT different?

INDICOT is built around the idea of bringing Indian craftsmanship into contemporary fashion.

Our designs are inspired by India’s textile traditions while being created for the modern woman’s wardrobe. We focus on distinctive designs, premium fabrics, comfort, craftsmanship, and timeless wearability rather than following short-lived trends.

Where are INDICOT products made?

Our products are designed and developed in India and are produced through carefully selected manufacturing and artisan partners.

We work closely with our production partners to maintain our standards for fabric quality, craftsmanship, finishing, and overall product quality.

How do I choose my size?

Every product has a dedicated size chart on its product page.

We recommend checking your measurements against the size chart before placing your order rather than relying only on your usual size.

If you are between two sizes or need help choosing a size, please contact our team before ordering and we will be happy to assist you.

Are INDICOT products true to size?

Our sizing is designed according to the measurements specified in the individual product’s size chart.

Because silhouettes and fits can vary between designs, please refer to the size chart provided for the specific product you are purchasing.

What if I am unsure about my size?

You can contact our customer support team with your measurements and the product you are interested in. We will help you select the most appropriate size.

Will the product look exactly like the pictures?

We make every effort to represent our products as accurately as possible through photography and product descriptions.

However, colours may appear slightly different depending on your device, screen settings, lighting, and photography conditions.

Products made using artisanal or textile-based techniques may also have subtle variations in print, texture, colour, or finish. These variations are part of the character of the product and are not necessarily considered defects.

Are slight variations in prints or fabrics normal?

Yes. Certain INDICOT products may feature traditional textile or artisanal techniques. Minor variations in print placement, colour, texture, weave, or finish may naturally occur.

These characteristics make each piece individual and are part of the beauty of handcrafted textiles.

How do I place an order?

Simply select the product you would like to purchase, choose the appropriate size or available variant, add it to your cart, and proceed to checkout.

Once your payment has been successfully completed, you will receive an order confirmation through the contact information provided during checkout.

Can I modify my order after placing it?

If you need to change your size, product, shipping address, or any other order detail, contact us as soon as possible.

We can only make changes while the order is still being processed and before it has been dispatched.

Once an order has been shipped, changes may no longer be possible.a

Can I cancel my order?

Orders may generally be cancelled within 2 hours of placing the order, provided the order has not already entered processing or shipment.

Once an order has been dispatched, cancellation may no longer be possible.

For complete details, please refer to our Return & Refund Policy.

How will I know if my order has been confirmed?

Once your payment has been successfully processed, you will receive an order confirmation containing your order details.

If you do not receive your confirmation, please check your spam or promotional folder first. You can also contact our team with your registered phone number or email address.

What payment methods do you accept?

Available payment methods will be displayed at checkout.

Depending on your location and availability, these may include cards, UPI, net banking, wallets, and other payment methods supported by our payment partners.

Is my payment information secure?

Yes. Payments are processed through authorised third-party payment service providers using their applicable security systems.

INDICOT does not ordinarily store your complete card or banking credentials on its own systems.

Why was my payment unsuccessful?

A payment may fail because of your bank, payment provider, insufficient funds, incorrect payment information, technical issues, or security checks.

If your payment has failed but your account has been debited, please contact us with your order or transaction details so that we can assist you.

When will my order be shipped?

Orders are generally processed and prepared for dispatch within 2–4 business days after successful payment and order confirmation.

During sales, festive periods, or unusually high order volumes, processing may take longer.

When will I receive my order?

Estimated delivery times after dispatch are:

India: Approximately 4–8 business days

International: Approximately 10–21 business days

These are estimated delivery timelines and not guaranteed delivery dates.

How can I track my order?

Once your order has been shipped, you will receive tracking information through the email or phone number provided during checkout.

Tracking may take some time to become active after the shipment has been handed over to the courier partner.

Do you ship across India?

Yes. INDICOT delivers across India, subject to the serviceability of the destination address.

Do you ship internationally?

Yes, international shipping may be available to selected destinations.

International delivery timelines, shipping charges, customs duties, and import taxes may vary depending on the destination country.

Are customs duties included in international shipping?

Unless specifically stated at checkout, customs duties, import taxes, local taxes, and customs clearance charges may be payable by the customer.

These charges are determined by the destination country’s authorities and are outside INDICOT’s control.

What happens if I enter the wrong address?

Please contact us immediately if you realise that your shipping information is incorrect.

If the order has already been dispatched, we may not be able to change the address.

If a shipment is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

What is your return policy?

We accept returns in specific circumstances, primarily where:

* The wrong product was delivered.
* The product arrived damaged.
* The product has a manufacturing defect present at the time of delivery.

You must notify us within 48 hours of delivery.

For complete eligibility requirements and procedures, please refer to our Return & Refund Policy.

What do I need to provide for a return?

To help us assess your claim, you may be required to provide:

* Order number
* Clear photographs of the product
* Photographs of the packaging
* Details of the issue
* An unboxing video showing the package being opened

The product should remain unused, unwashed, unaltered, and in its original condition with applicable tags and packaging intact.

Can I return a product because I changed my mind?

Our standard return policy does not provide general returns simply because you changed your mind or no longer want the product.

Returns are primarily accepted for eligible cases involving incorrect, damaged, or defective products, subject to our Return & Refund Policy.

Can I exchange my product?

Exchanges may be available for eligible cases involving a wrong, damaged, or defective product and are subject to product availability.

Are sale products returnable?

Products sold under final-sale, clearance, or explicitly non-returnable offers may not be eligible for return or exchange.

Any applicable restrictions will be communicated before purchase.

Are customised products returnable?

Custom-made or personalised products are generally non-returnable unless the product is defective, damaged, or incorrectly supplied.

How should I care for my INDICOT garments?

Always follow the care instructions provided with your specific garment.

Depending on the fabric and construction, recommended care may include gentle washing, avoiding harsh chemicals, using appropriate detergents, drying appropriately, and ironing at the recommended temperature.

Proper care helps preserve the colour, fabric quality, print, and overall finish of your garment.

Will the colour or print change over time?

Natural fabrics and artisanal prints may develop subtle changes with use and washing.

Following the care instructions provided with your garment is important for maintaining its appearance and longevity.

What should I do if I receive the wrong product?

Please contact us within 48 hours of delivery with your order number, photographs, and an unboxing video where available.

Our team will review the issue and guide you through the resolution process.

What should I do if my package arrives damaged?

Please photograph the outer packaging before opening it and record an unboxing video.

If the product is damaged, contact us within 48 hours of delivery with photographs, your order number, and the relevant video.

What if my order is delayed?

Delivery timelines can occasionally be affected by courier operations, weather, public holidays, customs procedures, or other circumstances beyond our control.

If your shipment appears to be significantly delayed, contact us with your order number and we will assist you in tracking the shipment.

What if my tracking says delivered but I haven’t received my order?

Please first check with household members, building reception/security, neighbours, or others who may have accepted the package on your behalf.

If you still cannot locate the shipment, contact us immediately. We will coordinate with the relevant courier partner and assist with a shipment investigation where applicable.

How can I contact INDICOT?

You can reach our team through:

Email: indicot.store@gmail.com
Phone / WhatsApp: +91 90017 28448

Please include your order number whenever contacting us regarding an existing order so that we can assist you more quickly.

Where is INDICOT based?

INDICOT is based in Jaipur, Rajasthan, India, with its roots deeply connected to India’s textile and craftsmanship traditions.

Do you offer styling assistance?

Yes. If you are unsure about sizing, styling, selecting a silhouette, or choosing between products, you can contact our team and we will assist you based on the product and your requirements.

How can I stay updated with INDICOT?

Follow INDICOT on our official social media channels and subscribe to our communications to stay updated about new collections, launches, offers, and brand stories.

Still Have a Question?

If you could not find the answer you were looking for, our team is here to help.

Email: indicot.store@gmail.com
Phone / WhatsApp: +91 90017 28448

We aim to provide a thoughtful and transparent experience—from discovering an INDICOT piece to receiving it at your doorstep.