Refund policy
At INDICOT, we are committed to delivering high-quality, thoughtfully designed clothing and ensuring that every order meets our quality standards.
Because our products are carefully produced and inspected before dispatch, we accept returns and exchanges only in specific circumstances outlined below.
1. Return Eligibility
Returns may be accepted in the following circumstances:
* The wrong product has been delivered.
* The product arrives damaged.
* The product has a manufacturing defect that was present when delivered.
To qualify for a return:
You must:
* Notify us within 48 hours of delivery.
* Provide your order number and details of the issue.
* Share clear photographs of the product and packaging.
* Provide a complete unboxing video, where available, showing the package being opened from its original sealed condition.
* Keep the product unused, unwashed, unaltered, and in its original packaging with all applicable tags and labels intact.
* Make the product available for inspection and return if requested by INDICOT.
Failure to report an eligible issue within the specified period may result in the return request being declined.
Non-Returnable Products
The following items are generally not eligible for return or exchange:
* Products that have been worn, used, washed, ironed, altered, or damaged after delivery.
* Products without their original tags, labels, or packaging where these are required for return.
* Custom-made or personalised orders.
* Products purchased under final-sale, clearance, or other explicitly non-returnable offers.
* Products where the concern relates solely to minor variations in colour, texture, print placement, weave, or finish that are characteristic of the fabric or artisanal production process.
* Products damaged due to improper use, washing, storage, handling, or care after delivery.
2. Return Request Process
To request a return, please contact us at:
Email: support@indicot.store
Please include:
* Order number
* Customer name
* Product name
* Description of the issue
* Photographs of the product
* Photographs of the packaging
* Unboxing video, where available
Our customer support team will review your request and generally respond within 1–3 business days.
If your return request is approved, we will provide instructions regarding the return process. Depending on the circumstances and your location, INDICOT may arrange a pickup or provide instructions for returning the product through an approved shipping service.
Please do not send a product back without receiving return instructions from our team.
3. Inspection & Approval
Once the returned product is received, it may be inspected to determine whether the reported issue qualifies under this policy.
Approval of a return request does not automatically guarantee a refund. The final refund or exchange decision will be made after the returned product has been received and inspected.
If the returned product does not meet the eligibility requirements, we may reject the return and, where appropriate, return the product to the customer.
4. Refunds
If a return is approved for a product that was incorrectly delivered, damaged, or defective upon arrival, the applicable refund will generally be processed after the returned product has been received and inspected.
Approved refunds will normally be issued to the original payment method used for the transaction.
Once initiated by INDICOT, refunds may take approximately 5–7 business days to reflect in your account, depending on your bank, card issuer, or payment service provider.
Shipping Charges
Original shipping charges are generally non-refundable unless:
* The wrong product was delivered; or
* The product arrived damaged or defective.
Any refund of shipping charges will be determined based on the circumstances of the case and applicable law.
5. Exchanges
Exchanges are generally offered only when:
* The wrong product has been delivered; or
* The product arrives damaged or defective.
Exchanges are subject to product availability.
If the same product is unavailable, INDICOT may provide an alternative resolution, which may include a refund or another suitable option, subject to the circumstances and applicable law.
6. Order Cancellation
Orders may be cancelled within 2 hours of placing the order, provided the order has not already entered processing or shipment.
Once an order has been dispatched or handed over to the shipping partner, cancellation may no longer be possible.
If an order cannot be cancelled because it has already been shipped, the customer may need to follow the applicable return procedure, where eligible.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information at the time of placing an order.
INDICOT may not be responsible for delivery failures, delays, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.
8. Contact Us
For all return, exchange, cancellation, or refund-related queries, please contact:
INDICOT
Email: support@indicot.store
Phone: +91 90017 28448
Address: PCO-C-12, Sanganer, Maharaja Kishan Singh Nagar, Ramsinghpura Dholai, Jaipur, Rajasthan 302020, India
Please include your order number in all communications regarding an existing order.