Shipping policy
This Shipping Policy explains how INDICOT processes, dispatches, and delivers orders placed through our website.
We aim to ensure that every order is packed securely and dispatched within the timelines specified below. Delivery timelines may vary depending on the destination, courier service, seasonal demand, and circumstances outside our reasonable control.
1. Order Processing Time
Orders are generally processed and prepared for dispatch within 2–4 business days after successful payment and order confirmation.
Processing times may be longer during:
* Festive and holiday periods
* Sale events and promotional campaigns
* High-volume order periods
* Unforeseen operational circumstances
If there is a significant delay in processing your order, we will make reasonable efforts to communicate the updated timeline.
2. Delivery Time
Estimated delivery timelines after dispatch are:
Domestic Orders — India
Approximately 4–8 business days
International Orders
Approximately 10–21 business days
These are estimated delivery windows and are not guaranteed delivery dates.
International shipments may take longer due to customs clearance, import procedures, local courier operations, public holidays, weather conditions, or other circumstances beyond our reasonable control.
3. Shipping Charges
Domestic Shipping
Shipping charges for orders within India may be:
* Free, where a free-shipping offer applies; or
* Charged according to the applicable shipping terms displayed at checkout.
Any applicable shipping charges will be shown before you complete your purchase.
International Shipping
International shipping charges are generally calculated based on factors such as:
* Destination country
* Package weight
* Package dimensions
* Shipping service selected
The applicable shipping cost will be displayed at checkout where available.
Customs Duties & Import Taxes
For international orders, the customer may be responsible for applicable customs duties, import taxes, local taxes, clearance charges, or other charges imposed by the destination country.
Such charges are determined by the relevant authorities and are outside INDICOT’s control.
4. Order Tracking
Once your order has been dispatched, we will provide tracking information through the contact details associated with your order, which may include:
* Email
* SMS
* Other available electronic communication channels
Tracking information may take some time to become active after the shipment is handed over to the courier partner.
5. Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate shipping address, including the correct phone number and postal code.
If an order is returned to INDICOT because of:
* Incorrect address
* Incomplete address
* Incorrect postal code
* Recipient being unavailable
* Customer refusing delivery
* Failure to accept the shipment
additional shipping charges may apply if the customer requests the order to be re-shipped.
Any applicable re-shipping charges must be paid before the order is dispatched again.
6. Delayed Deliveries
INDICOT works with third-party courier and logistics partners to deliver orders.
While we make reasonable efforts to ensure timely delivery, we cannot guarantee delivery dates where delays are caused by circumstances outside our reasonable control, including:
* Courier delays
* Weather conditions
* Natural disasters
* Transportation disruptions
* Strikes
* Government restrictions
* Customs clearance
* Incorrect address information
* Public holidays
* High-volume periods
* Other unforeseen circumstances
Where possible, our team will assist you in tracking and resolving delivery issues.
7. Damaged Packages
If your package appears visibly damaged when delivered, please:
1. Take photographs of the package before opening it.
2. Record an unboxing video from the time the package is opened.
3. Photograph the product and packaging if the product is damaged.
4. Contact INDICOT within 48 hours of delivery.
Claims relating to damaged products will be handled in accordance with our Return & Refund Policy.
8. Lost or Missing Shipments
If your tracking information indicates that a shipment has been delivered but you have not received it, or if a shipment appears to be lost in transit, please contact us as soon as possible.
We will coordinate with the relevant courier or logistics partner and, where applicable, assist with initiating a shipment investigation or claim.
Resolution of lost shipments may depend on the courier’s investigation, tracking records, and applicable shipping terms.
9. International Shipping
International customers should ensure that the products they order can legally be imported into their destination country.
INDICOT is not responsible for delays, confiscation, additional charges, or restrictions imposed by customs or other authorities in the destination country.
Customers are responsible for complying with applicable import regulations in their country.
10. Contact Us
For shipping-related questions, delivery issues, tracking assistance, or other concerns, please contact:
INDICOT
Email: support@indicot.store
Phone: +91 90017 28448
Address: PCO-C-12, Sanganer, Maharaja Kishan Singh Nagar, Ramsinghpura Dholai, Jaipur, Rajasthan 302020, India
Please include your order number and registered contact details when contacting us regarding an existing shipment.