Privacy policy
INDICOT (“INDICOT”, “we”, “us”, or “our”) operates the INDICOT website and online store, including our e-commerce services hosted on the Shopify platform. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, interact with us, or purchase our products.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us, as well as certain information collected automatically when you use our website.
A. Personal Information
When you place an order, create an account, contact us, or otherwise interact with our services, we may collect:
* Full name
* Billing address
* Shipping address
* Email address
* Phone number
* Account information, where applicable
* Order and purchase details
* Information you provide when contacting our customer support team
* Payment-related information required to process your transaction
Payment information is processed through our authorised payment service providers. INDICOT does not ordinarily store complete payment card details on its own systems.
B. Device and Technical Information
When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies, including:
* IP address
* Browser type and version
* Device type
* Operating system
* Time zone
* Approximate location derived from technical information
* Pages viewed
* Products viewed
* Website interactions
* Referral source
* Date and time of website visits
C. Order Information
We may collect and retain information relating to your purchases, including:
* Products purchased
* Order number
* Order value
* Discounts or promotional codes used
* Shipping and delivery information
* Order status
* Returns, exchanges, refunds, and cancellations
2. How We Use Your Information
We may use the information we collect to:
* Process, confirm, and fulfil your orders
* Arrange shipping and delivery
* Process payments, refunds, returns, and exchanges
* Communicate with you regarding your orders
* Provide customer service and support
* Respond to enquiries and requests
* Maintain and improve our website and services
* Understand customer preferences and website usage
* Personalise your shopping experience
* Detect, investigate, and prevent fraud, abuse, and unauthorised activity
* Comply with applicable legal, regulatory, accounting, and contractual requirements
* Send promotional or marketing communications where permitted and, where required, with your consent
You may opt out of marketing communications at any time by using the unsubscribe option provided in our communications or by contacting us.
3. How We Share Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties where reasonably necessary to operate our business and provide our services. These may include:
E-commerce Platform
Our online store is hosted on Shopify, which provides the technology and infrastructure required to operate our e-commerce website.
Payment Service Providers
Payment information may be processed by authorised payment service providers, which may include Razorpay, Cashfree, Shopify Payments, or other payment providers made available through our store.
Shipping and Logistics Partners
We may share relevant information, such as your name, phone number, shipping address, and order details, with courier, logistics, and delivery partners to fulfil and deliver your order.
Analytics and Marketing Services
We may use services such as Google Analytics, advertising platforms, and other analytics or marketing technologies to understand website performance, customer behaviour, and the effectiveness of our marketing activities.
Legal and Regulatory Requirements
We may disclose information where required to do so by applicable law, regulation, court order, government authority, or where reasonably necessary to protect our legal rights, property, customers, employees, or business.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to improve your browsing and shopping experience.
These technologies may be used to:
* Remember your preferences
* Maintain shopping cart functionality
* Understand how visitors use our website
* Analyse website traffic and performance
* Improve website functionality
* Provide relevant advertising and marketing
* Measure advertising performance
* Detect fraudulent or suspicious activity
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and performance of parts of our website.
5. Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or destruction.
Our e-commerce infrastructure is supported by Shopify and third-party service providers that maintain their own security measures. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory obligations.
When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.
7. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights concerning your personal information, including the right to:
* Request access to personal information we hold about you
* Request correction of inaccurate or incomplete information
* Request deletion of certain personal information
* Request information about how your personal information is used or shared
* Withdraw consent where processing is based on consent
* Opt out of marketing communications
* Raise a concern or complaint regarding our handling of your personal information
To exercise any applicable rights, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
8. Children’s Privacy
Our website and services are intended for general consumers and are not specifically directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment services, advertising platforms, or other external services.
These third parties may have their own privacy policies and terms of use. INDICOT is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review the privacy policies of third parties before providing them with personal information.
10. International Data Transfers
Some of our technology, payment, analytics, advertising, logistics, or other service providers may process information in countries other than India.
Where personal information is transferred or processed internationally, we seek to work with service providers that maintain appropriate safeguards and comply with applicable data protection requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
When we make changes, we will update the “Last Updated” date at the beginning of this policy. We encourage you to review this page periodically to remain informed about how we handle your information.
12. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us at:
INDICOT
Email: support@indicot.store
Phone: +91 90017 28448
Address: PCO-C-12, Sanganer, Maharaja Kishan Singh Nagar, Ramsinghpura Dholai, Jaipur, Rajasthan 302020, India
We will make reasonable efforts to respond to privacy-related enquiries within an appropriate period and in accordance with applicable law.